Booking & Payment
You can book online through our secure booking page, which is run by NightsBridge. An online booking is confirmed once the deposit has been paid. You can also send an enquiry through the form on this website, by email or by WhatsApp. An enquiry does not hold the dates or confirm a booking.
A booking is confirmed once a deposit of 50% of the total has been paid. The deposit is paid by card through our secure booking system. The remaining 50% is paid when you arrive and collect the keys. We have a card machine that takes all major credit and debit cards, and guests from South Africa can arrange to pay the balance by bank transfer instead. Current nightly rates are set out on our rates page.
Cancellation Policy
If you cancel more than 30 days before your arrival date, your deposit is refunded in full.
If you cancel 30 days or fewer before your arrival date, your deposit is not refunded.
If you have to cancel because the person the booking was made for has died or is in hospital, there is no cancellation charge. We may ask for something in writing.
If you booked through Booking.com, Airbnb or another booking site, that site's cancellation terms apply instead.
We recommend travel insurance that includes holiday cancellation cover.
House Rules
- Check-in is from 14:00 to 18:00. Late check-in must be arranged in advance.
- Check-out is by 10:00. Late check-out may be possible subject to availability and must be agreed with the host.
- The property accommodates a maximum of 5 guests (4 adults + 1 child).
- Minimum stay is 2 nights.
- No Matric Plett Rage bookings. The Rage festival venue is in Plettenberg Bay; Keurboomstrand is a quiet residential area and bookings for this period by Matric groups will not be accepted.
- No smoking inside the cottage.
- Quiet hours after 22:00 out of respect for neighbours.
- No pets. Unfortunately Gulls' Way isn't able to accommodate them.
- Guests are responsible for the care of the property and its contents during their stay.
Damage & Security Deposit
A refundable security deposit may be required at the host's discretion. The property is to be left in the condition in which it was found. Any breakages or damage must be reported to the host immediately. Reasonable costs to repair or replace damaged items will be deducted from the security deposit or invoiced if the deposit is insufficient.
Liability
The host and property owner accept no liability for personal injury, loss, or damage to guests' property during the stay, unless caused by the host's negligence. Guests are responsible for their own safety and the safety of children in their party. Guests are encouraged to take out appropriate travel and personal liability insurance.
Privacy & Personal Data
Personal information provided during an enquiry or booking is used solely to manage the booking and communicate with guests. We do not share personal data with third parties for marketing purposes. For information about cookies and analytics, see our Cookie Policy. This site is operated in compliance with the Protection of Personal Information Act (POPIA).
Contact
For any questions about these terms, please contact us by email at treehousearts.sa@gmail.com or via WhatsApp at +27832678715.